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The Industry Consumer Code for Home Builders

The Consumer Code and the associated builder guidance are the result of over 18 months work to develop a code and a redress scheme, together with the administrative support required to run it.

The Code sets requirements that Home Builders who are registered with the supporting Home Warranty providers (NHBC, Premier Guarantee and LABC New Home Warranty) must meet.

The purpose of the Code is to ensure that Home Buyers:

  • are treated fairly;
  • know what service levels to expect;
  • are given reliable information upon which to make their decisions; and
  • know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied.

Abel Homes, as lifelong proponents of the ultimate importance of quality in all that we do and members of the NHBC scheme, welcome the introduction of this code and are pleased to be able to offer yet another guarantee of your satisfaction when you buy your new home from us.


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